Who makes your bags?
I do. Each and every bag is handcrafted by me. If the time should come, where I would need additional staff, I would seek out local experienced sewists.
What kind of fabric do you use?
I use a variety of materials to construct a bag, ranging from 100% quilter’s cotton, decorator fabric, canvas (including waxed canvas) imported cork, vinyl as well as leathers, such as goat, pig and cow. On a rare occasions I would use lamb but due to the stretch of this leather it is seldom used. The interiors of each bag can vary as well depending wholly on the exterior fabric used. For instance, you would never line a leather bag with cotton because the leather would compromise the cotton over time. In that case a product called Cordura is used.
Where do you get your fabrics?
I deal directly with several major fabric, leather and cork companies. I will usually order smaller quantities of any new fabric because I do not make duplicates of any bag unless asked for specifically by the buyer of a custom Memory Bag or on special occasions such as bride’s maid gifts. Unlike large manufacturers who sell multiples of the same product you will never see anyone else with your bag. It is unique for you only.
How do I care for my bag? Can I wash it?
Because all the fabrics that I use are varied, cleaning them is also a varied approach. I would recommend spot cleaning the bag with cold water and a mild detergent if the exterior is cotton. Leathers can be cleaned with leather specific cleaning products. I would not recommend machine washing your bags nor use a dryer. Allow your bag to air dry.
*Note for leather, in some cases the color of the leather may lighten or darken after cleaning
How do you calculate dimensions?
The dimensions of each bag is listed with the description of the bag.
When will I get my bag?
Items listed on the website are in stock and I will ship within 3 business days after receipt of your payment. Custom Memory Bags are shipped within 6 weeks after receipt of your payment. Custom bags are put in a queue based on the time the payment is received so your order is in queue with previously ordered bags. You will receive an email letting you know that the item has been shipped.
How do you ship?
All items are shipped USPS, usually priority, unless otherwise requested.
Do you accept returns or exchanges?
I have a 14 day return policy. If you are not satisfied with your bag for almost ANY reason, you can return it for a full refund so long as the bag has not been used. In that case I reserve the right to refuse a refund.
Custom Memory bags however, maybe returned and a refund of 50% of the price will be refunded. This is to cover the costs of the products used to make the bag. As stated above the refund is conditional in that the bag has not been used. In that case I reserve the right to refuse a refund.
I try my best to provide you with a quality product but am only human. Sometimes (rarely) mistakes or flaws occur.
Do you sell your bags anywhere else?
Other than my website, I only sell at local juried craft shows. I will post the times and dates of these events as they occur.
What is a Custom memory Bag?
I can place a picture of a child, parent, boyfriend, pet or event inside the pocket of your bag. Only you will know it’s there and a daily reminder that will bring a smile to your face each time you open the pocket. There are two styles of bags used for this product; the Sandra Saddle Bag or the Bonnie Bucket Bag.